Industry-specific Telecommunication Call Center Trends In 2021
The call center outsourcing services have transformed with time. Today, it is not just about answering phone calls, but understanding clients concerns, providing full-proof sales support and highly niche services. With the introduction of advanced technology like cloud computing and Artificial Intelligence, a modern telecommunication call center is better equipped to handle customer queries and other BPO tasks. Here, we will talk about the latest call center trends for different industries that will shape the business for better in 2021 and beyond. As we walk through the trends we will also peep into market size, evolved digital call center services and crisis contingency plans with which they have assisted their clients to overcome the difficult phase. Healthcare BPO As per the report of Market Data Forecast, the size of healthcare BPO market worldwide is expected to reach USD $347.8 Billion by the year 2025 from USD $211.57 billion in 2020. Although healthcare comprises only ...