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The call center outsourcing services have transformed with time. Today, it is not just about answering phone calls, but understanding clients concerns, providing full-proof sales support and highly niche services. With the introduction of advanced technology like cloud computing and Artificial Intelligence, a modern telecommunication call center is better equipped to handle customer queries and other BPO tasks. Here, we will talk about the latest call center trends for different industries that will shape the business for better in 2021 and beyond. As we walk through the trends we will also peep into market size, evolved digital call center services and crisis contingency plans with which they have assisted their clients to overcome the difficult phase. Healthcare BPO As per the report of Market Data Forecast, the size of healthcare BPO market worldwide is expected to reach USD $347.8 Billion by the year 2025 from USD $211.57 billion in 2020. Although healthcare comprises only

Today, digitization is everywhere! With new and innovative ways of advertising over digital platforms, the increase in integrated marketing communication via brand storytelling is seen widely. Business owners and brand leaders are continuously bringing in innovative techniques and leveraging the potentials of BPO voice process services to route, share and channelize their brands’ stories other than just digital platforms.  This is a way to generate curiosity among interested prospects naturally about a company's products or services. Brand storytelling is evolving holding hands with creative marketing team and with that, inbound call center process provider is spreading brand presence over multiple channels to establish successful customer touchpoints. Turning BPO voice process agents into storytellers Narratives are one of the very few universally appealing features that can cut through place, culture and time. Taking a storytelling approach by BPO voice process agents can he

We all are aware of how competitive the ecommerce marketplace is, today, where customers get plenty of options to compare products and then place their order. The COVID-19 crisis has made things tougher for ecommerce companies, making ecommerce call center outsourcing important than ever. As an ecommerce service provider, you must understand that a great ecommerce customer service is directly proportional to improved CX and customer retention. And in the time of crisis, when most retailers are struggling to acquire new customers, impeccable customer service and multilingual live chat support services can be the turning point.   If you understand and agree to the importance of keeping customers happy, you won’t hesitate from hiring retail-specialized BPO services . Aside from that, the crisis has brought along a number of other challenges for ecommerce companies as well. This is why most of them consider outsourcing as a regular activity and not something they do out of choice. C

What is better, faster and easier than acquiring a new customer? This is not a trick question, so the answer is not – acquiring two new customers. It is retaining an existing customer. While businesses can’t solely rely on customer retention and new customer acquisition is an exciting part of BPO voice process telemarketing and sales. But it can’t be denied that retaining old customers and asking customers to keep coming back via B2C or B2B customer support services is way easier and costs-effective than capturing new leads and converting them. Customers ha ve tight timelines and they don’t want to spend time learning about your product and its usage.  An  inbound call center process  provider can conduct onboarding programs via video calls and resolve customer issues concerning the usage.        But how call centers create a customer retention strategy that works and engages your existing customers? In this post, we are going to discuss the same. 1.       Product or service demo by

B2B lead generation process involves selling products or services to other businesses, basically. For some industries, this can be parallel to B2C selling where products or services are sold to end users. When you outsource to a B2B lead generation company , it starts with collecting a potential customer’s details like name; contact number; email ID; company name and job title etc., that will be used to personalize communication during the lead generation process. Boosting B2B sales – process involved If you genuinely want to increase B2B sales, you need to go ahead with a robust lead generation strategy. This aligns with the sales and marketing department and gives lead generation agents a verified framework to tag on.    Top sales lead generation companies  can turn prospects into buyers by following these steps. Step 1: Unearthing the leads The first step towards the lead generation process is unearthing the contact details of interested customers.  This information is us

If you are a business owner or in charge of business development, you know the importance of customer support services and how important it is to address customers’ concerns quickly and efficiently. Live chat is an easy and tested way to achieve this goal under any circumstances. The pandemic has made offering live chat even more important. So, if you are unable to manage it in-house, outsource it to the best live chat support company . In the thick of the coronavirus pandemic, live chat is a more significant communication tool between business to business or business to customers.  All customer care companies and telecommunication firms are rigging their customer service models in response to the lockdown and post lockdown. Work-at-home models have been adopted in many call center customer services already; others are still in the experimental phase. No matter whether you handle customer service yourself, or outsource to a call center, the demand for live chat support services i

  Debt recovery, outstanding bill collection and credit collection are some of the common services that often a BPO voice process service provider includes in its service. Other than past record and experience, the best collection agency must also have requisite licenses and comply with Fair Debt Collection Practices Act that has been enforced to protect the rights of the customers.   The payment becomes overdue when your customer or client fails to pay for the product or service that your business has offered. You wait patiently, invoice them the payment details and even convey a couple of polite reminders. But, when you see nothing is compelling the client to pay your debt, you worry about how to get your money back. In such circumstances, hiring the best collection agency with a license is of genuine help. They follow crucial steps involved in collection services that can help get back your outstanding payment on time without ruining the relationship with the debtor. B2B custo

This holiday season is going to be a lot different than the years we have passed. This year, we will get to see an increasing demand for cart sanitizers, holiday themed masks, curbside delivery teams and BPO voice process services outsourcing for the seasonal rush. Alongside the increase in customer orders and enquiries, the push to hire contractual workers and outsourcing voice and non voice BPO services in Jamaica and more such in-demand offshore locations like El Salvador has started earnestly this holiday season – in some instances, months earlier than the previous year. But the COVID-19 pandemic has certainly reshaped the types of services retailers and ecommerce vendors are looking to outsource.    As more shoppers shy away from brick and mortar stores, retailers also have to shift their businesses online. Instead of direct communication and face to face conversations, now, they have to be prepared for phone and chat conversations. Not just ecommerce sectors, the increasing