How Live Chat Support Is Leveraged To Connect With Customers Post Pandemic

If you are a business owner or in charge of business development, you know the importance of customer support services and how important it is to address customers’ concerns quickly and efficiently. Live chat is an easy and tested way to achieve this goal under any circumstances. The pandemic has made offering live chat even more important. So, if you are unable to manage it in-house, outsource it to the best live chat support company. In the thick of the coronavirus pandemic, live chat is a more significant communication tool between business to business or business to customers.

 All customer care companies and telecommunication firms are rigging their customer service models in response to the lockdown and post lockdown. Work-at-home models have been adopted in many call center customer services already; others are still in the experimental phase. No matter whether you handle customer service yourself, or outsource to a call center, the demand for live chat support services is going to mount. This is the time when personalized customer support services and real-time convenience will be of prime importance.

If you are searching for ways to save marketing costs, increase conversions and genuinely help customers during the crisis, then it is the right time to leverage live chat support for your business.

Outsource to the best live chat support company who can assure 24/7 support and in multiple languages.   In the meanwhile, take a look at some of the ways in which live chat can be leveraged to address customers post pandemic.

Make live chat compatible with increased numbers of social media platforms

Expanding the number of social media handles and making live chat compatible with those platforms can yield benefits. Since, social gathering and physical movements are restricted at this point; more people stay at home and spend time over social media. It has been found from studies by Smartly that nearly 96 percent of marketers leverage Facebook and get great return on their ad investments. 75 percent of retailers use Twitter and nearly 55 percent use Instagram too. Social media has become a great tool for call center customer service and when it is made compatible with web live chat, more relevant website traffic and leads are generated.      

In order to spread out the potentialities of your customers' requirements across all platforms, outsource 24/7 live chat support services. Your outsourcing partner will ensure you don't blanket pages and newsfeeds with endless ads, and do the needful to make just the right impression.

Come up with advanced tools to enhance your live chat capabilities

Artificial intelligence, machine learning tools and software can be used to make live chat faster, more convenient and accurate. It leads to cost savings and optimum utilization of limited resources. So, smarten up your tech game and take customer satisfaction to the next level via AI-chat support services. If you need assistance, partner with the best live chat support company. They will not just help with the technical set up and requirements for chatbots, but also with tech support process outsourcing.

The post pandemic age has seen a rise in chat apps with video conferencing features like Skype. So, there are multiple ways and tools to improve the productivity of live chat that ensure uninterrupted customer service in times of crisis.

Utilize automated bots cleverly

High season times vary from industry to industry. It is the ideal time to use automated tools and chatbots to manage the influx of customer queries. Yet, the need for live chat support agents is utterly important at a later stage if the customer had issues that can’t be solved by bots. Chatbots can accompany chat agents but can never replace them. So, it becomes extremely important to know the fine line between when to use chatbot services and when to seek the help of live chat agents. Especially, during the crisis, a compassionate interaction is highly appreciable and gives a sense of assurance to stressed-out customers.  

Make sure you use chatbots and live chat agents cleverly for optimum results. Outsource 24/7 live chat support services if you want to save costs on new hires and training and want your in-house team to focus on core competencies. 

 

 

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