Why to Choose Albania For Outsourcing Call Center Services

Albania call Center


Albania has always been the best outsourcing destination in Europe that offers expert multilingual agents and affordable BPO services. Call center services in Albania include everything from enquiry handling to sales and back office support. If you are looking to outsource your customer service or marketing needs, it is best to choose Albania-based call center.

Outsourcing to a call center based in Albania has so many benefits.

Favorable working condition

Some of the largest international call centers have sites here. Albania has favorable working conditions, less political unrest, which makes it easy for call centers to operate seamlessly and offer outbound call center services to clients from any corner of the world. It assures business stability even when there is a global crisis like COVID-19 pandemic.  

Multilingual agents

Albania has call centers with multilingual agents who can speak Italian, German, French, Arabic, Finnish, Filipino and of course, English to meet needs of diverse customers with different language preferences. It has scored a decent rank in English Proficient Index, 29 th in Europe. The BPO voice process executives in Albania can effectively communicate with your customers in their language for better connection, engagement and understanding. The barriers of time zones, linguistic diversity and cultural differences are omitted with the help of expert teams and processes for call center services in Albania.

Nearshore location for Europe-based companies

Albania is a nearshore destination for European companies requiring contact center assistance. Depending on your location in Europe, you can reach Albania by flight within 2 to 3 hours. Clients who want to visit the call center frequently for quality assurance and on-site training purposes, BPO services in Albania could be helpful.

Wide range of service offerings

Cross-selling and upselling, Live chat support, Inbound support, outbound call center services, Tech support, multichannel marketing and customer support, order management services, sale support, back office services and a whole host of other services are offered by call centers here. The agents can identify customer needs, solve their queries and help build a positive brand image.

Other benefits of outsourcing to Albania

There are numerous other benefits of outsourcing BPO services in Albania. Cheap workforce, free market access, low income tax rate, strategic location for Europe-based companies, supportive FDI frameworks and feasible tax system are some of the factors that make call center operations seamless in this country. Small and multinational companies that have outsourced to a BPO in Albania are pretty impressed with the outcomes.

Why outsourcing call center services in Albania is a customer-centric step?

The BPO agencies operating in Albania have provided assistance to its clients in the most human-centric and empathetic manner. Although the global pandemic has put additional challenges on remote service providers worldwide, call centers in Albania have everything under control – from BPO voice process for inbound answering to email marketing campaigns. Some Albania-based call centers like Fusion have also introduced work at home solutions in order to help businesses function remotely. There are KPIs and performance metrics in place so that you can keep a track of the progress. The providers for outbound call center services in Albania come out as clear winners if you consider all the benefits the location provides coupled with the expertise of the BPO providers.      

 If you want the outsourcing to be affordable and provide best value for money, hire a call center in Albania today!

 

Location: Rruga Abdyl Frashëri, Tirana 1019, Albania

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