El Salvador - A Prime Location For Call Center Outsourcing

call centers in El Salvador

Are you not happy
with your inter-departmental call support? Tired of your existing call center partner and looking for a substitute? In search of affordable sales or support for your business? Get ready to focus on your core business instead of your customer service requirements by relying on call center outsourcing services in El Salvador.

El Salvador based call centers are a great option for your both inbound and outbound support, lead generation applications and sales. This is mainly because of the easy availability of bilingual call center representatives who can speak excellent English as well as Spanish. Apart from being ISO certified and compliant to PCI and HIPAA, call centers in El Salvador can be perfect for outsourcing because they are less expensive than call centers operating from European countries or USA.

Cultural and language benefits

El Salvador is located near the United States which means the agents for BPO services very well understand the American culture and people’s buying behavior. So, if you are an American company or have a target audience based in the USA, or if your target customers are based in the U.S. why choose an expensive call center in America when you can get more efficient and productive services at more affordable prices from call centers in El Salvador.

Optimal resource allocation and fast service

Call center outsourcing services in El Salvador will allow your company and employees to pay attention to other core aspects of the business like product development, content generation and sales. With better time and resource allocation, your company can perform better than its competitors, even when there is a crisis –like situation. Instead of hiring more in-house employees, spending resources and time on training, it is best for businesses to hire external BPO voice process services and back office services in El Salvador for handling highly-specific business functions like account management, medical coding, order fulfilment, telemedicine and tele-pharmacy support, in multiple channels and languages.

Represent your brand in the best way to your customers

If your business is in the process of considering a switch, there is no better time than this. If you are facing a shortage of employees, consider nearshoring BPO services much of your business operations to a call center in El Salvador to bring sustenance and stability. Call center agents will always project the best side of your brand to the customers.

Multilingual agents and service experts

They have skilled agents working from home as well as a certain workforce providing support from the on-site location in El Salvador. This blended approach has been periodically and methodically tested and well-rehearsed earlier for handling emergency situations.

Call Center Outsourcing Services in El Salvador is backed by all the necessary compliances like PCI DSS and facilitates smooth operations in the event of unforeseen disaster like the COVID-19.

Location proximity to US

Any average fight from the USA would take nearly 3 hours to reach El Salvador. This makes the country a great nearshoring destination. As a client, it will be easy for you to make rounds of the on-site location for training purposes. Furthermore, the government has also invested in infrastructure development and other technologies for empowering BPO voice process services and non-voice services for catering clients and businesses of any size and type.  

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