What Makes Philippines Perfect Location For Business Process Outsourcing


call center services in Philippines

In the Philippines, business process outsourcing contributes to the economic growth and country’s development.  According to Wikipedia, the signing of MOUs initiated the growth of Call Center Services in Philippines. It is home to the world's biggest call centers. World Trade Organization stated that the BPO industry adds 7.3 percent of the GDP and has created job opportunities for millions.

Today, Philippines call centers have become the real “outsourcing powerhouse” because they have more than 1 million skilled agents who provide customer support and sales for companies in the United States, UK, Australia and other locations, worldwide. The demand for BPO services in Philippines has increased due to low cost of services, the country’s rich historical connection with the U.S., vast pool of skilled representatives, and decrease in telecom prices. Call center providers in Philippines offer outbound as well as inbound call center services, back office support, telemarketing campaigns support, domain-centric services, work at home support, quality assurance audit and a range of services catered for modern-day businesses.

Over 1 million skilled agents

The immense growth in the call center industry has created a pool of skilled agents working at Call Centers in Cebu and Manila. Apart from their language fluency, they are also dexterous at various challenging jobs that have just begun to outsource. In Philippines, companies can hire a talented, ready, and enthusiastic workforce much faster as compared to other popular outsourcing destinations. A lot of the credit goes to the education system in Philippines that closely follows the US, ensuring you also know what level of service you can expect from the agents.

Native-level fluency in English and Spanish

English is one of the country’s two official languages and also the primary language used in schools, businesses and government bodies, nevertheless to mention television, pop media and radio. So, majority of the population can speak, read and write error-free English and Spanish with an international accent that according to US standards is “neutral”. Filipino agents have extensive knowledge of American culture and social customs as the country shared history with the United States. This eliminates communication and cultural barriers and makes sure your customers are in good hands. Companies are realizing the important benefits of outsourcing to Call Centers in Cebu and Manila for better customer experience and maximum ROI.

 Low cost of services

The favorable financial scenarios and low cost of telecoms have facilitated the huge growth of highly-efficient Call Center Services in Philippines. This has helped them offer services at only a fraction of prices as compared to other western countries where English is as a native language. There, agents have to be paid four times more than Filipino agents.

Young and vibrant demography

Philippines has a very young population, with the average age in the country being 23 years old. This demography coupled with advanced technology and skill set has led to better inbound call center services for improved customer satisfaction levels. Many youngsters aspire to grow their career as customer relationship expert or customer communication manager for Fortune 500 companies that outsource here.   

Favorable government regulations

The BPO sector is a strong economic pillar in Philippines. The Philippine government has recognized the possibility of BPO industry and call center services in Philippines that has fueled the growth by enabling policy and infrastructure development. This includes tying up with universities to comprise BPO specific curriculum, building Technical Education and Skills Development Authority (TESDA) for the purpose of funding training centers for BPO Services in Philippines. Additionally, it provides tax incentives and SOPs to prop up foreign investment.

If you are looking to outsource call center requirements in Philippines, hope these reasons have helped you decide.  

Location: The Orient Square, Emerald Ave, San Antonio, Pasig, 1600 Metro Manila, Philippines

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