Why Jamaica is Best For Outsourcing Call Center Services

call centers in Jamaica


Jamaica, apart from being a wonderful tourist location for its island beaches and tropical climate, it also has its reputation as a great outsourcing destination where a list of call centers, big and small, take care of offshore BPO voice process, non-voice process and back office requirements. When you consider near shore locations from the US, call center services in Jamaica are great options.

As the country shares rich history with the United Kingdom due to colonial influence and is very close to the USA, it has a mixed culture inclined towards western mindset. This ensures that cultural differences aren’t much and paves way for better customer understanding.

Apart from that, there are some very obvious reasons why a BPO service in Jamaica is best for outsourcing.  

Location proximity and same time zone

The BPO sector in the island country has supported many Fortune 500s and startup companies operating from United States, UK and Canada or with target segments in these countries. The budding country doesn’t just offer nearshore services which comprises everything from outbound to inbound call center services. The pristine beaches and tropical breeze are an added advantage. So, whenever there is a stress at work, there are abundant scope to unwind and refresh the mind, especially, if you have come for an on-site visit. There are several direct and short flights from major US cities, Canada and UK to Jamaica. Montego Bay welcomes more than three million foreigners every year.

Another advantage is that Jamaica shares the same time zone as the US. Jamaica is on the Central Time zone for first half of the year and the other half on the Eastern Time zone.

Agents have expert-level fluency in English

As already mentioned, Jamaica has a rich history with the Britain. Hence, agents delivering inbound / outbound call center services in Jamaica are naturally blessed with English fluency like native speakers. They have also got the US culture and Britain’s etiquettes leading to improved customer engagement and superior customer service.   

Developing infrastructure

The government of Jamaica has made noteworthy improvements to make BPO industry flourish. From superfast internet connectivity, to first-rate infrastructure, the call center services in Jamaica are boosted with everything required for serving clients better. Whether you are in Financial Services, Automobile, Healthcare, Insurance, Utility, Retail, Hospitality, Nonprofit, eCommerce, or any other industry, the country has all necessary support and infrastructure to meet your industry-specific requirement.

The Jamaican government is very supportive of call center domain as BPO voice process outsourcing contributes to a fat slice of the Jamaican economy.  

Reduced outsourcing expenses

The nearshore location helps you by reducing call center expenses drastically, whether you outsource inbound call center services or outbound.

for up to fifty percent as compared to outsourcing rates of call center from the U.S. Jamaica has lower hourly wage which is also a reason for low cost of operations.

Wide range of service offerings for different industries

Call centers in Jamaica offers range of services including lead generation, work from home solution, tech help desk, telemarketing sales, chat support, appointment setting, order taking, online reputation management, back office processing, digital services, and more.

If your company is looking for a high-performance, cost-effective BPO, call centers in Jamaica are best bet.

 

Location: 15 Old Hope Rd, Kingston, Jamaica

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