Fusion Blogs

COVID-19 has shaken the world. Like various other sectors, the pandemic's impact on medical care providers and healthcare BPO is also visible. From operational changes to alteration in policies, patients have undergone several new experiences. Healthcare BPO services grew more in demand during the pandemic. Because healthcare providers have to keep up to customers' expectations, provide them with a range of healthcare choices and convenience. Superior customer service and cost-efficiency are two significant benefits of outsourcing call center services for the healthcare industry. Partnering up with a highly specialized medical care contact center helps hospitals and medical office departments deliver a high standard of patient care. The call center helps in coping with the growing demands of customers/patients and technology evolution. In what ways healthcare BPOs helped hospitals manage the COVID-19? Rigorous contact tracing support They helped hospitals and healthcare...

As a startup company finding out which financial services help you run your business seamlessly is crucial. Understand that every company, during their initial days, needs backing for financial management, such as account outsourcing services, financial advisory support, taxation advice accounting, bookkeeping services, and banking assistance, among others. Outsourcing has become a common practice in business financial management. By doing so, the internal team can focus on the core capabilities of the company. If you are a startup business looking to outsource your accounting and financial services , you should begin by learning the ABCs of outsourcing.         What do ABCs imply for the accounts and finance outsourcing? ABCs of account outsourcing services means relying on an external team for the most fundamental financial requirements. ABC is the short form of: ·    A – Accounting Services ·    B – Bookkeeping Ser...

At present, data security is more significant than ever. This has made customers go gaga over brands and organizations that put more emphasis on data security. But, how do companies manage to protect their data that outsource? One good way to go about it is by hiring a BPO company that takes data protection very seriously and complies with most regulations like HIPAA, PCI DSS, GDPR, CCPA, etc.     How call centers mitigate data security? At present, how BPO providers handle data security is a matter of concern for customers and companies, both. While business process outsourcing is becoming more like a management practice, many organizations worry that a third-party involvement could put their data at risk until they are sure about how proactive the BPO is in protecting sensitive data.      Therefore, it is essential that you partner with a BPO company that provides data related services like data appending, data entry, market research...

Telecoms, cable providers, mobile network operators are going through an uncertain time. The challenges they face include retailing data and voice services, cord-cutting because of OTT options, growing companies with better telecommunication offers like optic-fiber cable, and fixed wireless demanded by new-age customers. Also, the emerging  BPO services for Telecom companies   have made outsourcing easier than ever. Hence, traditional telecom providers have to change their ways to serve customers better and focus more on customer experience, which wasn’t important until yesterday, but today. In the phase of unyielding market scenarios and competition,  telecommunication call center  can help the telecom industry make some customer-centric moves essential to survive today.   In this write-up, we will discuss some customer-oriented steps that can help telecom service providers to boost customer experience and, thereby, sales.       Understand w...

In the Philippines, business process outsourcing contributes to the economic growth and country’s development.  According to Wikipedia, the signing of MOUs initiated the growth of Call Center Services in Philippines. It is home to the world's biggest call centers. World Trade Organization stated that the BPO industry adds 7.3 percent of the GDP and has created job opportunities for millions. Today, Philippines call centers have become the real “outsourcing powerhouse” because they have more than 1 million skilled agents who provide customer support and sales for companies in the United States, UK, Australia and other locations, worldwide. The demand for BPO services in Philippines has increased due to low cost of services, the country’s rich historical connection with the U.S., vast pool of skilled representatives, and decrease in telecom prices. Call center providers in Philippines offer outbound as well as inbound call center services, back office support, telemarketing campa...

Is limited technology access and flexibility making it hard to meet business requirements? Do you have cost limitations to set up an in-house customer service team? Are you facing difficulty integrating your diverse contact center channels? Do you have problems managing your peak call volumes? Outsource BPO services in Montreal ! Montreal is the largest city of Quebec in Canada. Call centers in Montreal, Canada are great options for US based companies or those with target markets in the US and Canada. Canada has become the hotspot of multilingual call center outsourcing because of its growing mixed culture and diversity. Many blue-chip organizations from the U.S., UK, Asia Pacific and other parts of the world have relied on BPO providers here because of the developed economy, advanced IT infrastructure, skilled bilingual agents and most, importantly, affordable prices. Here, we will discuss many other reasons that have made Montreal a popular location for outbound call center se...

Albania has always been the best outsourcing destination in Europe that offers expert multilingual agents and affordable BPO services. Call center services in Albania include everything from enquiry handling to sales and back office support. If you are looking to outsource your customer service or marketing needs, it is best to choose Albania-based call center. Outsourcing to a call center based in Albania has so many benefits. Favorable working condition Some of the largest international call centers have sites here. Albania has favorable working conditions, less political unrest, which makes it easy for call centers to operate seamlessly and offer outbound call center services to clients from any corner of the world. It assures business stability even when there is a global crisis like COVID-19 pandemic.   Multilingual agents Albania has call centers with multilingual agents who can speak Italian, German, French, Arabic, Finnish, Filipino and of course, English t...

Jamaica, apart from being a wonderful tourist location for its island beaches and tropical climate, it also has its reputation as a great outsourcing destination where a list of call centers, big and small, take care of offshore BPO voice process, non-voice process and back office requirements. When you consider near shore locations from the US, call center services in Jamaica are great options. As the country shares rich history with the United Kingdom due to colonial influence and is very close to the USA, it has a mixed culture inclined towards western mindset. This ensures that cultural differences aren’t much and paves way for better customer understanding. Apart from that, there are some very obvious reasons why a BPO service in Jamaica is best for outsourcing.   Location proximity and same time zone The BPO sector in the island country has supported many Fortune 500s and startup companies operating from United States, UK and Canada or with target segments in these ...

Are you not happy with your inter-departmental call support? Tired of your existing call center partner and looking for a substitute? In search of affordable sales or support for your business? Get ready to focus on your core business instead of your customer service requirements by relying on call center outsourcing services in El Salvador. El Salvador based call centers are a great option for your both inbound and outbound support, lead generation applications and sales. This is mainly because of the easy availability of bilingual call center representatives who can speak excellent English as well as Spanish. Apart from being ISO certified and compliant to PCI and HIPAA, call centers in El Salvador can be perfect for outsourcing because they are less expensive than call centers operating from European countries or USA. Cultural and language benefits El Salvador is located near the United States which means the agents for BPO services very well understand the American culture ...

In 2020, the market size of the Telemarketing and Call Centers in the US was $24.2 billion, as reported by Ibisworld .  Out of which approximately 1/5 th of the revenue is collected from the retail segment, with the major percentage from ecommerce. Ecommerce call centers in the United States have long been the pillars of success for online retail businesses. They support customers who enquire about order tracking, shipment details and delivery. They need help with return and replacement issues, want to know about refund policies and always prefer consulting with the customer care before purchasing anything from a new website. Hence, it can be stated that BPO Services in US, UK and Canada are mostly seen in the areas of ecommerce rather than customer support requirements in physical stores. Ecommerce sales often fail to grow in spite of hiring outsourcing call center services. It is because most ecommerce business owners fail to measure how their call center partner is performin...

After you have decided that you want your business to grow in Canada, the next question would be: how to go about it? There are innumerable growth possibilities with everything - from chasing new markets to creating unique product line and going for acquisitions. Many organizations form their own special combo of strategies that might include looking out for the right outsourcing partner for lead generation services in Canada to zeroing in on tools to accelerate business operations. It is easy for organizations to keep insights of the company’s long-term objectives and the broader-picture when they do not completely reply on internal resources, and be open towards seeking professional help. In this article, we will discuss 5 best strategies to grow your business in Canada. Be customer or client-centric A whopping percentage of organizations believe that having a good grasp of customer understanding is the key to company’s growth. First you need to conduct rigorous market survey...